Shipping and Returns
All terms and conditions within apply to all services and products performed by Berry Fresh (Australia) Pty Ltd and all other subsidiaries of Berry Fresh (Australia) Pty Ltd including but not limited to its agents and employees.
Any reference to the ‘client’ will be taken to refer to the client, it’s agents and or its employees.
All prices are stated in Australian dollars and unless otherwise stated include GST. Prices are subject to change without notice.
Whilst every attempt has been made to ensure that these prices are correct at the time of writing and or publication, Berry Fresh (Australia) Pty Ltd reserves the right to adjust the prices in accordance with its current pricing structures at any time and without notice.
Berry Fresh (Australia) Pty Ltd will not be held responsible for any products that are delayed due to situations that are beyond it’s reasonable control and/or have been delayed by the actions of the client.
Payment is required prior to dispatch on all online orders.
We have a postage calculator that determines costs dynamically on all orders within Australia.
This may not apply for International orders. International orders could incur added freight charges. This will be manually calculated and charged by weight, for accurate postage cost.
At Berry Fresh (Australia) Pty Ltd we promise to post your order as quickly as we can. Please allow 1-3 working days for us to process your payment and carefully pick your order ready for shipping. Don’t forget, Berry Fresh (Australia) Pty Ltd takes a much needed break on weekends and public holidays - which means if you place an order Friday we’ll get started on it the following week. As we dispatch orders through Australia Post the average shipping time is 3-5 business days. We process orders for Express Post up to 11am. Therefore, if you need a same day dispatch, please make sure that your order has been paid for before 11am.
As soon as your order is on its way, you will receive a confirmation email. Don’t forget to check your junk mail too! As automated emails can often be put there.
All terms and conditions are subject to change without notice.
Change Of Mind Returns
Please note: Once your order has been placed, it has therefore begun to be processed and no amendments, cancellations or changes can be made. This includes combining orders, removing/adding items, changing sizes/colours etc.
If you are unhappy with your purchase after it arrives, we are able to provide you with a credit or refund for the amount you paid for the item (excluding any shipping costs), providing the following conditions have been met:
- Item(s) must be returned within 14 days of purchase (ie. 14 days from the date shown on invoice).
- Berry Fresh (Australia) Pty Ltd reserves the right to reject a return if it is not in its original condition.
- Item(s) must be accompanied by a copy of their original invoice. If you have misplaced your invoice, please contact us BEFORE attempting to return your item(s).
If you'd like to exchange your items for a different size/type/colour, please contact Berry Fresh (Australia) Pty Ltd as soon as possible to determine whether the item(s) are indeed available, before attempting to return them. Please note, any additional shipping costs to facilitate an exchange must be covered by the customer, unless Berry Fresh (Australia) Pty Ltd is at fault.
Once your returned item(s) have been received a credit will be applied to your account, if an exchange is requested this credit will be applied to the exchange order.
No refunds or exchange on clearance stock items.
While we take every care to thoroughly inspect garments before they are sent out to customers, if an item is faulty you are entitled to a replacement if available, or a refund under Australian Consumer Law. We are also happy to replace or exchange your garment wherever possible.
If you believe your item(s) to be faulty, please contact us before returning the item(s) at Berry Fresh (Australia) Pty Ltd, in your email please include the following information:
- A description of the fault (photographs are often helpful in this area).
- A description of the product: style, colour, size etc.
- The remedy you are seeking: eg. exchange, refund or credit.
- A copy of your original invoice (as proof of purchase).
- Your account information: name, account number, address etc.
Faulty returns will be assessed by our team on a case by case basis.
Please note: items which are subject to misuse, not following the correct care instructions, or which have become damaged through normal wear and tear will not be accepted as faulty. Faulty item(s) must be returned within 14 days of purchase.
Please Address All Returns To
Berry Fresh (Australia) Pty Ltd
45 Charteris Road, Wandin East VIC 3139
We advise all returns to be made through a trackable service, as Berry Fresh (Australia) Pty Ltd accepts no responsibility for returned items not received.